Candidate Highlight: Digital Commerce & Customer Experience Executive

For more information on this candidate, reach out to Patti Richards on LinkedIn or at patti@theconnorsgroup.com

 

Who Am I?

A connector of diverse ideas and people. A collaborator. A digital product and customer experience executive. A co-creator. Adept at breaking down or working within organizational silos to build and lead cross-functional teams. Aligns data, insights, empathy and technology to deliver growth, enhance customer journeys, and improve operations.

What do I do?

Global Head of Payments Innovation, Product Management, and Customer Experience Design team (newly created role) leading a cross-functional and matrixed group of stakeholders (i.e. digital, loyalty, point-of-sale, contact centers, brands, technology, operations and finance) to develop omni-channel and seamless customer experiences

How do I do it?

  • Global, cross-functional leadership experience combined with strong strategy, product management, operations, analytical, and technical skills
  • Strong ability to identify and develop strategic partnerships to deliver revenue, cost, customer experience or engagement goals through digital disruption and innovation
  • Demonstrated success leading and delivering large-scale, complex projects and change initiatives by influencing C-suite executives to managing project team members

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