Use Past Behavior to Predict Performance

Behavioral interviewing helps you determine which candidates will perform best on the job. Learn how to use this technique to select the best candidate for your business needs.

Counteroffers: Risky Business

Your boss wants you to stay — but accepting her offer may dead-end your career.

What's in a CIO?

A visionary CIO who has the right combination of business savvy and technical knowledge can be a make-or-break exec in your organization.

Delighting the Customer at Every Point

Cross-channel retailing is complex, but when it's done right, it can lure customers away from more traditional retailers.

IT Skills for the Web 2.0 Generation

Interactivity and collaboration are key to new media. Do you have the skills to navigate the Internet stream?

A Master Concept

In the heavily regulated pharmaceutical industry, data warehousing is out — and master data management is in.

Banking on Reusable Services

Service-oriented architecture has taken hold of the banking industry.